|Elmo Pio Wines|
Now I had an issue with a bottle of wine I was drinking and subsequently contacted the distributor about it. It wasn't a major concern and I'm not going to go into detail about it because the matter was handled quickly, thoroughly, and professionally. AND I wanted to tell you about the wonderful customer service I received from Pio Imports / Elmo Pio Wines.
|Photo taken by a very appreciative customer!|
Now all I had wanted was a new bottle of Chianti but Mr. Dahme went above and beyond the call of duty. We set up a meeting outside of Allentown for me to drop off my old bottle of Chianti. He had driven an hour north to meet me and presented me with two higher end bottles of Chianti and a bottle of Prosecco expressing his regrets on my experience.
Mr. Dahme's response showed me that there are still people and companies out there which run their business with a foundation of incredible customer service. It is becoming a rarity these days. For that, I am thankful and he has now gained a Elmo Pio customer for life!